It has been such a long time since we have been able to pick up and talk to you about our process and flow about how everything works and if anything has changed. we have not dropped an article about that in such a long time until we want to go over that again or we want to recap it for people who may be new here so they don’t have to go all the way back to the beginning we’re going to just keep pushing out the same kind of content because we want to be sure that you can see how consistent we are and you will know that we are good company to trust to build your backyard dreams because we are following the right processes and flows and when you follow good processes and flows everything makes sense to everyone around you and it really does show up in your business and it’s just something that we like to do and provide to our customers. Our communication is one of our key things that we focus on with all our employees even hiring new people we go over what we like to live by and they are all very important to be in customer service and to be working construction projects on customers homes and to be selling them hot tubs in OKC so we love to pour into our employees to make sure that they are up to par and that they understand that what they do is never small no role here is small we want to make sure that everybody knows that they are appreciated and their role plays a big part. we do have people who think that their positions are maybe a little bit smaller than other positions because you may see someone who looks to be a lot more busier than you or they may drive around more than you but we always like to assure to our employees that everyone’s role is very important because there are things that will not be getting done if they did not do it all the way down to a cleanup crew you do understand that the backyard wouldn’t be cleaned up if you wasn’t here to clean it up so we just like to assure that to our customers. back to what we were going to discuss which is our process is in flows we normally like to go over this to keep you guys up to date so you know what to expect when you come in to get a construction project or one of our hot tubs in OKC if you are not new here you do not have to stick around and read this because this will be all information that you already know because guess what not much has changed that’s what we like to tell you when we say that we are consistent. We may add something or tweak something or something that may need to be modified for a special group of people. for example you know that we do send out our contracts electronically through DocuSign and we had a lady who was more older and we try to walk her through it over the phone how to do it because she was able to do a lot of simple things on her phone like searching us up on Google and things like that to see what we had to offer like our hot tubs in OKC and then it ended up being a little bit more difficult to her even after she found the email walking her through it so she became just a little bit frustrated and thought that you know we should have a contract that can be printed out and then maybe we can upload it ourselves on our end cuz she really did struggle for a while to get the contract signed. In those cases like even when we were going through that with her we did tell her she can go ahead and cut me until we can just get it signed and then we could figure out the electronic part on our end like uploading it and things like that she still wasn’t a fan of that cuz then she was determined to get the contract signed so we have customers like that that we will make sorry an exception for in cases like that if you cannot do it or you prefer not to do it it’s not something that works best for you will make those arrangements for you for your construction project or one of our hot tubs in Okc. It’s so important that we go over this information with you because we want you to know that we are here for you we are not here trying to take anything away from you or make anything difficult for you we got to the process that we got to now because it is easy and simple for older people as well as younger people everybody understands it it’s not overly complicated sometimes yes you might just need someone technical with you to help you do some steps if you’re a little bit older but other than that it’s a very simple process. so like we tell you you’re going to come in you’re going to Talk to one of our amazing salesmen letting them know that you’re looking for a construction project or one of our hot tubs in OKC they will then start talking to you about what it is that you’re looking for giving you a good idea what they may look like you’re going to talk a little bit about Dimensions we know that you may not know it all the way down to a t they’ll just get a good feel of what you may be looking for if you’re getting a construction project but of course when it comes down to those you will have to get an appointment book so sometimes they may not go into too much specifications they may just tell you to wait until your sales appointment but they will get that book for you right there on the spot. if you are coming in for one of the hot tubs in OKC you will be able to handle all of that with your salesman that you meet there on the spot.