In the previous article we started going over the information given a fresh update about our process and how you can get started. We want all our customers to be prepared and equipped when they come into our hot tub store near me. That is why we are pushing out these articles with as much information as we can. We’re keeping you updated on any thing that we’re adding to the process or anything that we’re taking away from the process. We normally get this information of course if we know that something is a little bit more complicated because sometimes we may have started something off and then found a way later on to simplify it so it’s not always because we got feedback but a lot of times it is because we got feedback. A lot of customers voice that we need to have multiple different ways to do contracts because some of our older clients when we send them a contract to their email and they’re not really text savvy they may struggle to get that sign and so for them they like to have a paper contract. we are completely digital so what we normally try to do in these situations is we of course try to get someone to walk them through the process over the phone if they didn’t come into our hot tub store near me or see if they have like a close family relative that is kind of text Savvy that can do it for them and then maybe they can give us a call we can walk them through it whichever it may be easier process that is normally the route that we try to take. if there’s just absolutely nothing we can do and we have not been able to get the contracts on because it is important your project will not move forward until that contract is fine then we will set up a time for you to come into our hot tub store near me so we can have a printed out version for you and you can sign it from there and then we can digitally upload it on our end. it is a couple more steps but of course we want to make sure that we are accommodating anyone and everyone to make the process as easy as possible for you but that is just something that we decided to start doing if it reaches this point. normally it does not reach this point. They are normally able to either find someone to assist them with that or come into our house store near me and we can walk them through it and everything is still done digitally. Most of the time we just need some assistance and we have no problem giving that. so these are the things that we like to keep you updated about just in case maybe you were wondering you could be a person who prefers paper and that’s completely fine normally we do like to do what our digital but in those cases if you want paper we still can’t do a digital and then just print you out a copy. Something that is very helpful to know is that if you haven’t signed your contract and you’re just reading it online and you want to download it prior to your specific information, you are not going to download it until it is signed by both parties. This is very important because it keeps you accountable as a customer to keep us accountable as a company so in these types of projects it is very important that you do have something that is clear on paper that is itemized and you know line by line exactly what you’re getting so there is no mistakes there is no confusions everyone is on the same page from the very beginning if we miss anything it’s going to be easy for you to call it out you’re going to say hey it’s in my contract if you’re saying something that’s not in your contract we can show you that and say hey this is not. one thing to know is in situations like that if it is something that you forgot to add we do do change orders you are not required to come into our hot tub store near me for something like that we can send you a link online as well that will also send as a way for you to pay you don’t have to worry about a credit card fee or anything like that on that. The contract process is fairly easy it’s very straightforward to be honest a lot of our customers do not even really read it they just trust us they know we’ve been in business for 20 years they know that we already reputable company we are Very reliable and we put our very best into the work that we do. that is something that you can witness when you even come into our hot tub store near me to see all the Care that we have put into it keeping it tidy keeping it clean we thought I thought the box to have things inside of our showrooms that customers may need all the way down to wipes if you have a baby and maybe left them at home we are literally there to cater to you so that’s something that we really want you to know and we want you to expect when you are working with us. If you have any more specific questions about our contract or maybe if you want to see it some customers do want to see it before they decide to move forward that is an awesome option as well. you can come into our hot tub store near me and we can get one printed out for you or you can request it be emailed. We can get one sent to your email as well that’s perfectly fine. We are here to assist you in whatever way we can to make this process as easy as possible for you.