We want you to be well prepared, knowledgeable, excited, protected, stress-free when you are working with us. a way that we can provide that 2-hour customers is by ensuring that we have amazing communication skills with you and that you also have a paper trail as well as we also have a paper trail. We want you to trust that we are not a shady company and that we are just out to get your money when you are working with us on your outdoor living projects or when you come in and purchase one of our hot tubs in OKC. We wanted to come up with something that was simple and easy and that most of our customers all know about and felt safe about moving forward with what we provide. We have worked with our attorneys to come up with a contract that is very straightforward on what we will cover and what we will not cover while going through a project and when a project is finished most things are covered under warranty but there are a few exclusions.
We would also like to point out that if you see something for example if we were delivering one of our hot tubs in OKC and we accidentally by chance ran into a wood post that you have and caused it to break in half even though that specific scenario is not listed out in your contract we will still cover that because we do acknowledge that it was something that we have done and we want to make it right and fix it for you. you may also see things on the contract because we have a standard contract all customers get the same one. We just put an x to the section that applies to you but most of all the other information is the same. if you see something for instance that says sod and irrigation is not included in your project and that is something that we have already discussed that you will be getting and you saw that on your estimate which will also be attached to your contract because we want you to look at that one more time and make sure you’re satisfied with that you are more than welcome to add as many change orders as you would like through the process of your project but this is your initial one a lot of times customers don’t really see how much more they want to add to a project until you’re actually in the process so we completely understand that which is why we did Implement our change orders which has been great for you as the customer because you can add more or take off or replace or exchange. so no need to be alarmed if you do happen to see that on your contract because when you scroll down you will see that estimate that is attached to it and it will say sudden irrigation on it and you have no worries there it is something that we will cover.
It will be included in your standard project so as you are going through reading your contract please compare and contrast with your estimate to confirm what will be covered and what will not. since we have added these for our customers who do come in to get backyards and our customers who come in to purchase our hot tubs in OKC it has definitely been a game changer for both parties involved because clients like to hold us to our contract and what we agreed to and we like to also hold the clients accountable for what they signed to and agreed to Before the project started. it is always good to work with someone when you are on the same page with them there are no surprises and you know exactly what to expect and we wanted to be able to provide that to our customer so you would not have to worry as much when you are working with us on one of our hot tubs in OKC. We want you to feel excited about the changes that you are making in your backyard. It’s a huge step to start a construction project and the company that you choose to work with is very important. Integrity is one of our core values and we take it extremely seriously because you don’t get to become the most reviewed highest rated outdoor living Project without having integrity. a lot of things can happen without door living projects especially after experiencing covid because a lot of materials Was delayed in shipment and we had to explain to our customers what was going on make sure that they were okay with whatever the delay was that the shipping company shared with us and if not try our best to come up with some type of solution or game plan to get things back on track with the customers because most of the time they understood that it was something that was out of our control when they were waiting for hot tubs in OKC. These are reasons why we have our contracts to keep everyone safe and covered in on the same page and also to go over further information that you may not have had or they may not have discussed with you when you went into the showroom to look at the hot tubs in OKC so we just like to have it in further writing for you for you to look over whenever you may need to. If you have any questions about your contract as you are going through signing it you are more than welcome to send an email or give us a phone call and we will get those questions answered for you it is a lot of information but it is all very important to you as our customer and we want you to not be surprised by anything so we do answer all of your questions if you do have any and we can assure you that our contract is very fair and it covers us as a company and also you as a homeowner. Our attorneys were very good with coming up with something that is very straightforward. It’s not too hard to read, it’s very understandable and it’s one of the best contracts that you could possibly receive when you are purchasing something like an outdoor living project or one of our hot tubs in OKC.