We have been keeping you guys up to date with what has been going on with us lately. It is so nice to be able to have an outlet to be able to communicate with our customers about all the exciting things that are going on behind the scenes as well as in front of the scenes when you come into our hot tub store near me. These articles have been a game changer for a lot of our customers. Expressing the way this has helped them and how they are becoming so much more comfortable with getting a construction project whatever the case may be there has been a lot of different feedback and we always love to hear feedback from our customers concerning anything. We even want you to know that if you didn’t have the best or most exciting feedback for us we are welcome to constructive criticism. There is always somewhere that we all could perform better or do better and we are always looking to find out what that weak spot may be for us so we can improve with that and work on the team on that so that everyone is very efficient and what we offer because one thing about us is we love consistency across the board. We want all of our customers to come into our hot tub store near me no matter who you talk to or what day it is and you have the exact same experience as you did the first time that you came in. we never want to customer to have been told one thing and then speak to someone different and get told something completely different the way that we avoid that of course is that we do training often to make sure that everyone is on the same page so that when those went off questions do come in or maybe you’re very common question we all are answering the question the same way. Here’s the deal behind that there’s literally only one answer to every question so it lets us know even if a question is answered and correctly or maybe just not answered in the best way possible what we work and who we need to work on it with when you come into our hot tub store near me. it has been a very big old for us to be consistent across the board concerning a lot of different things because as we mentioned we want to make sure that we are giving you the best customer service experience and you’re not getting the running around or being told multiple different things you should be told only one thing and that’s exactly what the answer is. So with all that being said, if there’s anything that you notice when you come into our showroom or anything that you feel like we could have done better to improve your customer service experience when you come into our hot tub store near me, we would love it if you would shed light on that for us. It really does help us a lot. We do not want to stay stagnant in a place where we can grow so if it’s not something that we can see and it’s only something that you guys will see on the outside looking in, we definitely want to know about that. Of course there’s things that we know we need to improve on and we are constantly improving on it changing the process and flows. recently we even changed our POS system because our original system took a while to create the invoice and check the customers out because it was kind of similar as getting a project and so it would take a long time even if a customer came into our hot tub store near me just to pick up a honey or spice and rub and we were mindful nobody wants to wait for something simple like that but of course everyone was always so patient and we had good conversations with them and they understood that we didn’t just have like a check out mom like a Walmart or Target does and that it just takes a little bit more time to get that all rung up. it was something though that we wanted to improve not just for the customer before our employees as well because they were doing a lot of data entry making sure they put everything in to be able to check the customer out and we wanted to be able to give our employees A Walmart or Target checkout experience so that they were also not spending a ton of time invoicing and doing all of that because they are very busy at our hot tub store near me so we don’t want to pull them away from other things that they could be doing. we changed that with you know the helpful information from our employees and customers as well who thought that maybe a POS system that was quicker would be a better solution for customers who are having smaller things or you know of course grab and go things and so we wanted to be able to make that process a lot easier for everyone across the board. It has been a great help everyone talks about how easy it is now and how much quicker it is and that’s really what our goal is to be able to offer something to our customers that’s always going to be convenient for them. We do not want our customers to feel like oh my gosh every time I go there I am stuck there for such a long time especially if you are just getting a spice or honey or some chemicals or something we want to be sure that we can get you in and out and taken care of because your time is very valuable to us and we want you to know that.