As we mentioned in the last article we are wrapping up this week and it it was a continuation of what we began talking about last week which is our process and what that looks like when you are getting ready to come in when you are simply just thinking about your project what it is you want if you if you are torn between getting a construction project or one of our hot tubs in Moore or both. we just want to make sure that we are going over this to keep everyone on the same page going for it kind of says realistic expectations customers feel more prepared they’re more ready. they’re already on the same page with their spouse cause you’re not sometimes when you’re coming in and you’re doing a big purchase and you’re coming with your spouse you got to have a couple different side Bar conversations because you want to make sure you all are on the same page and you all agree which is why we always allow for a couple to have their own sidebar conversations but if you are able to have it and comfortability in your own home we find that to be a lot better because of course if you have someone waiting on you like your sales team member you would try to rush the conversation and maybe you’re not thinking things all the way through which is why sometimes in sales you’ll see that a customer will agree to everything and then once they have gotten home maybe they’ve done more research maybe they went to other places that offer what you offer then they’ll contact you back and be like hey you know what I actually change my mind. this is something that we have all personally experience like I’ve had trouble selecting a piece of jewelry and then I went to a jewelry store and found the exact piece in my mind that I was originally looking for but then of course after I saw these other ideas I got very curious of those and wanted to try those and then the decision became quite complex even though something was already put down a deposit on the piece of jewelry that I originally found we’ve been had to cancel that just so I could keep my options open so we definitely know that they could happen with our hot tubs in Moore as well. we never want our customers to make a rush decision which is why we do spend our time with our customers if you guys did want to have a sidebar between you guys that took 1 hour in our showroom that would be completely fine because we do like you to be for sure and confident about the decision that you’re making we don’t want there to be any hesitation we are very used to the process with our customers being just pure excitement and that gets us excited that makes us want to help move you right along especially if you’re working with the deadline. It’s so important if you do have a deadline when you are getting a construction project or one of our hot tubs in moore that you take heed to the advice that we will be giving you along the way just to make sure that we’re pushing the needle in the way that it needs to go. if you tell us that you need this and you need it done by this time and then you tell us like hey I don’t want you guys to continue working because I have to go out of town for work for one week so we need to stop construction okay that would be perfectly fine you are the homeowner we will do exactly what you say and then your project is going to be pushed back when me one week and then possibly maybe even longer just because when you come back it doesn’t mean that the step that you were at that contractor is going to be ready to work on your project because there are multiple Different projects that all of our contractors are working on they are all very busy they all have full schedules every day and that’s something that we always try to stress to our customers if they are telling us ahead of time that there could be a delay. we do appreciate that you are giving us a heads up and we’re not just saying we’re going to toss you to the side because of that delay we are going to be still planning effectively to make sure your project can pick back up in a good place we’re just saying that it may not be exactly the day that you get back construction will immediately it could be some days that you possibly have to wait to get that started. if you’re getting one of the hot tubs in moore you are going to be required to be home we do not want to deliver you something and said something up and not be able to show you a lot of the things that goes with it like where your electrical went into or how to turn on the hot tub you know the things that we do show you in the showroom as well but you would definitely want to see at your own house so you are prepared to use it. this is a very exciting step and we know most customers want to be home nobody’s ever just like hey drop off our hot tubs in moore and we’ll just see it whenever we get home no most customers want to be involved and so that’s something that we have set up and made it very easy for all of our customers to make sure that they are getting the full process of when they are getting a delivery. We are very hands-On with the things that we do and we communicate very heavily with all of our customers across the board just so we can avoid other little small things but this is a step that’s very important to us and that is just kind of going over what it would look like if you have a deadline because we don’t want to push that back too much more we want to get you your construction project or your hot tubs in Moore.