You may wonder what goes on behind the scenes of a construction company and we want to share some of the things that go on behind the scenes in this field. It takes a lot of hard work and dedication, constant improvements, changes, laws, hoa’s, discipline, hiring, and trusting that those that we put in front of our customers are confidently wearing all of our core values. to be sure that our employees are carrying out that role we do a lot of extensive trainings with all of our employees across the board. One thing that you may not know when working with us if you were to purchase one of our hot tubs in Tulsa is how many different roles that we have and how they all connect together to make us successful and to provide our customers with a great experience. it all starts with a lot of feedback rather that is from our employees, our coaches, or you as the customer.
One of the newest ways that we have implemented to learn in areas that we can grow is we have started listening to recorded calls. What that means is that when we go to our showroom or our corporate office in Bethany we are able to hear how the conversations have been going. It has been a game changer for us because although it can be a little awkward to hear yourself on the phone, you also can hear the areas where you need to improve while you’re on the phone. for example if you called the end with questions about one of our hot tubs in Tulsa and every time you were beginning to speak the agent that you were speaking with kept cutting you off and not letting you finish your sentence after a while that could become quite aggravating on a phone call to where you just want to end the phone call Now if that were to happen with anyone that was on the phone we would be able to hear it let the person who did it hear it and apply the change like hey let’s wait a couple seconds before we jump in to answer the customer’s questions just to make sure that they are completely done with their thought or if you hear them after you’ve already started give them your apologies and go ahead and let them know that they can finish asking their questions about the hot tubs in Tulsa.
It takes a lot of critiquing behind the scenes to get to where we are now and we hope to only grow and get better at what we do all the way down to the phone calls that we do have. that is what sets us apart from anyone else in this field that offers Outdoor Living projects and the hot tubs in Tulsa because we really do care about our customers and put them first and we are committed and dedicated to every single part of a process with us which is why we now do the recorded calls because we do want to be able to get that feedback on what could be improved or what could we have said differently on that call. it has also been a great training way because as we hear these different calls in the different scenarios were able to learn from it because if the question wasn’t answered accurately or not at all we just took a message and said we will have someone follow up with them about that question concerning the hot tubs in Tulsa we are able to have a live discussion with all of the team together and clarify what should have been said or what could have been said. It’s been very helpful to the whole team and we look forward to doing this weekly to continue to grow and improve. we are also making a lot of phone calls to our suppliers and manufacturers to make sure that your brick is available if we’re matching brick on your home, We recently just made it through a very tough hurdle with granite because the granite that we originally got installed in our showrooms to show our customers when they come in to do their projects selections our supplier is no longer producing this Granite so when customers ask for it we have to tell them the bad news like hey this is not available or before they told us that they were no longer producing this granite and a customer selected it and we had to call them back after they spent hours in their showroom during their project selections that they couldn’t get the granite that they took forever to choose it was not a very fun conversation for us to have but we have to have it and we took notes of what it really was that they wanted in that particular granite and we found us another supplier who was not having all of those issues everything that they have is live on their website it is just been a better experience for us overall and it has been great for our customers because it also offers them more options. when you’re ordering one of our hot tubs in Tulsa we know exactly what our inventory is so we can never show you something that is not available if one of the hot tubs in Tulsa happens to be the last one if it’s a floor model and we’re not looking to order anymore that is something that your salesperson would disclose with you and we will offer it to you at an amazing deal that you won’t be able to pass up which is something that is also something that we do behind the scenes. we are always coming up with pricing that is Competitive and unbeatable. there is honestly so much stuff that is done behind the scenes it would be so hard to try to explain it all in an article but I do hope that This provides you with some insight of a look at what we do when we are not face to face with you on your project.